What’s the best way to shop Malouf Jewelers?

Using our Catalog Index and Catalog Sidebars, you can easily navigate through the vast selection at Malouf Jewelers. It is also beneficial to check out Malouf Jewelers home page for information using the home page as the starting point for your searches. Malouf Jewelers home page also serves as a convenient point from which to branch off into the different categories including catalog index, guarantee information, and so on.

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Does Malouf Jewelers charge sales taxes?

As tax laws require us to collect sales tax from customers who reside in states where we have established offices, Malouf Jewelers does charge sales taxes to residents of the state of Ohio (or, more specifically, orders shipped to Ohio).

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Can people outside the United States order from Malouf Jewelers?

In most cases, Malouf Jewelers cannot complete shipments to areas outside the United States.

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What are the shipping options?

Malouf Jewelers offers shipping through Federal Express (FedEx) to its customers. The service offered is FedEx’s standard weekday (M–F) 2–Day service at $10.25 per package, plus any applicable tax and other charges. Unfortunately, because of the unique nature of our service, we do not accept CODs, nor can we ship to post office (P.O.) boxes. FedEx will require a signature for all packages received at the address indicated by the customer. For more information, see our Shipping information.

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What kind of guarantee does Malouf Jewelers offer?

We offer a 30–day, no–questions–asked money back guarantee on all purchases made through our service. In addition, we offer a Security ⁄ Guarantee. Any returns made under the 30–day money back guarantee must be returned in their original condition and their original packaging. You will then receive a full refund of the purchase price; shipping charges are not included.

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What about returns? How do I return something, if necessary?

Instructions for packaging an item for return are on the back side of the packing slip sent with your package. Fill out the form on this slip to ensure the fastest processing of your return. If the form has been misplaced, please write on a sheet of paper the buyer’s name, the Order Confirmation Number, and the reason for the return, and include it with the return. After wrapping the package securely, you can send it to the following address:

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When should I expect my order to arrive?

All orders are generally going to arrive within two (2) business days. For custom orders, such as those that include diamond settings, the preparation and shipping time may be longer – three to five days, for example.

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Are credit card orders safe on Malouf Jewelers?

The answer to this question is yes. Malouf Jewelers’s Secure Socket Layers (SSL) technology provides for industry–standard security of online commerce. Statistics show that it’s safer to make a transaction on Malouf Jewelers than it is to make a purchase at many popular places, including restaurants. In the unlikely event of unauthorized credit card usage, the cardholder will generally not be liable. For more information, see our Security ⁄ Guarantee.

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When is my credit card charged for an order?

Your credit card will not be charged until your items have been shipped from our shipping centers.

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Can I send someone gifts using Malouf Jewelers?

Yes. You may send your gift directly to its recipient. During the ordering process, you have the opportunity to indicate an address other than your own as the receiving address. All items are shipped in an attractive gift box.

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What about sending gifts to more than one shipping address?

If you want to send gifts to multiple shipping addresses, you must make a separate order for each gift.

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Who handles the payment for my order?

Malouf Jewelers and its financial affiliates handle all of the payment processes, including secure data transmission.

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How does the order process work?

Simple. First, after seeing an item you would like to order, click the "Add to Bag" button. This places the jewelry in your shopping bag. Second, once you are finished shopping, click the "Proceed to Checkout" button. Third, enter your name, billing address, credit card number, and shipping address, as prompted. Once this has been done, you will be shown the total amount for your order, including shipping charges and sales tax (sales tax applies only to Ohio residents). If the information shown is correct, click the "Submit" button; If it is not correct, you can go back to previous pages and make corrections to your order. If you wish, you may also cancel your order. Clicking on "Submit Order" will cause a page to appear confirming your order and giving you an order number to use if you need to contact us. An Order Confirmation Number will also be e–mailed to you.

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What information will I receive about my order?

You will receive a shipping confirmation and invoice by e–mail usually on the same day we ship your order, which, for most items, is within 24 hours of order placement. To track your package once it is sent, you can use a FedEx Tracking Number. Call 1–800–GO–FEDEX or visit their Web site at www.fedex.com, select the appropriate country and use the "Tracking" option. If you wish, we can also track your package for you.

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Does Malouf Jewelers use FedEx exclusively?

Yes; we believe FedEx to be the fastest and most reliable package shipment service for our purposes. For more information, see our Shipping Information.

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What about exchanges?

Our being a mail–order business makes exchanges not feasible. However, you may return an item and order a new one on our site.

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How do I return an item with a problem, like a damaged surface?

If you have an item with defects or damages, inform us; let us know what item is affected, what the damage or defect is, and whether you would like a replacement. We will work out the details at that point.

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Someone else purchased a gift that I received and I would like to return it. How?

Malouf Jewelers has credit and exchange plans in place. Gift returns are handled differently than returns made by the purchaser of the item. If you received an item as a gift and would like to return it, contact us so that we can make arrangements for a return and refund when applicable.

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What if I don’t get my order or a shipping confirmation in the standard time frame?

Perhaps your order didn’t get processed correctly. If you didn’t get an Order Confirmation Number, your order was not processed correctly. If you did get an Order Confirmation Number, please contact us with your Order Confirmation Number for order reprocessing. If there was a typographical error in your e–mail address, you would not have received your Order Confirmation Number. If this is possible, please specify this in your communication with us.

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What are my payment options?

All orders made through Malouf Jewelers must be made with a credit card; no checks, money orders, or cash payments will be accepted. We accept Visa, MasterCard, Discover, and American Express. Secure transactions are backed up by our Security ⁄ Guarantee. All orders must be made via the Internet (our Web site).

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What is the Malouf Jewelers mission?

Our mission at Malouf Jewelers is to provide the highest quality jewelry with maximum customer service and maximum customer satisfaction. To this end, we will do anything within reason to keep you as our satisfied customer, and we value your input and continued patronage.

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