Malouf Jewelers offers shipping through Federal Express (FedEx) to its customers. The service offered is FedEx’s standard weekday (M–F) 2–Day service at $10.25 per package, plus any applicable tax and other charges.
Unfortunately, because of the unique nature of our service, we do not accept CODs, nor can we ship to post office (P.O.) boxes.
FedEx will require a signature for all packages received at the address indicated by the customer.
What are the shipping options?
Malouf Jewelersoffers shipping through Federal Express (FedEx) to its customers. The service offered is FedEx’s standard weekday (M–F) 2–Day service at $10.25 per package, plus any applicable tax and other charges. Unfortunately, because of the unique nature of our service, we do not accept CODs, nor can we ship to post office (P.O.) boxes. FedEx will require a signature for all packages received at the address indicated by the customer.
Back To The Top
What about returns? How do I return something, if necessary?
Instructions for packaging an item for return are on the back side of the packing slip sent with your package. Fill out the form on this slip to ensure the fastest processing of your return. If the form has been misplaced, please write on a sheet of paper the buyer’s name, the Order Confirmation Number, and the reason for the return, and include it with the return. After wrapping the package securely, you can send it to the following address:
Jewelers–Services
Attn: Returns
500 Quality Blvd.
Fairfield, OH 45014
Back To The Top
Can I send someone gifts using Malouf Jewelers?
Yes. You may send your gift directly to its recipient. During the ordering process, you have the opportunity to indicate an address other than your own as the receiving address.
Back To The Top
What information will I receive about my order?
You will receive a shipping confirmation and invoice by e–mail usually on the same day we ship your order, which, for most items, is within 24 hours of order placement. To track your package once it is sent, you can use a FedEx Tracking Number. Call 1–800–GO–FEDEX or visit their Web site at www.fedex.com, select the appropriate country and use the "Tracking" option. If you wish, we can also track your package for you.
Back To The Top
Does Malouf Jewelers use FedEx exclusively?
Yes. We believe FedEx to be the fastest and most reliable package shipment service for our purposes.
Back To The Top
What about exchanges?
Our being a mail–order business makes exchanges not feasible. However, you may return an item and order a new one on our site.
Back To The Top
How do I return an item with a problem, like a damaged surface?
If you have an item with defects or damages, inform us; let us know what item is affected, what the damage or defect is, and whether you would like a replacement. We will work out the details at that point.
Back To The Top
Someone else purchased a gift that I received and I would like to return it. How?
Malouf Jewelers has credit and exchange plans in place. Gift returns are handled differently than returns made by the purchaser of the item. If you received an item as a gift and would like to return it, contact us so that we can make arrangements for a return and refund when applicable.
Back To The Top